THL Direct Ltd takes your data processing and privacy seriously. The information we provide to clients will be concise, transparent, intelligible, easily accessible, we will always try to use clear and plain language.
We collect information from you when you apply for a new loan, reloan, use our contact form or use our unsubscribe form.
When completing any form on this site, you may be asked to enter your: name, e-mail address, mailing address and phone number, amongst other information required to process your loan application or query. You may, however, visit our site anonymously.
You are not obligated to provide us with your personal or financial information. However, as this information is required for us to process your loan application and comply with the relevant regulatory and Data Protection guidelines, we will not be able to offer our product or services without it.
THL Direct Ltd takes your privacy seriously. We take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place.
Any of the information we collect from you may be used in one of the following ways:
Note: If at any time you would like to unsubscribe from receiving future marketing emails, we include detailed unsubscribe instructions at the bottom of each email. You can also visit our unsubscribe page and submit the email address you no longer want to receive marketing emails for. Be advised if you have an active account with us we will continue to use this email address to contact you regarding any changes or updates to this account.
We will monitor and/or record telephone calls from and to you in the interests of customer service and for training purposes.
We may use credit reference and fraud prevention agencies to help us make lending decisions. A short guide to what we do and how both we, credit reference and fraud prevention agencies will use your information is detailed in the section called: A condensed guide to the use of your personal information by THL Direct and at Credit Reference and Fraud Prevention Agencies.
If you try our free loan finder service, carefully selected third parties (such as other financial services companies (list of Trusted Partners)) may use credit reference and fraud prevention agencies to help them make decisions.
THL Direct ltd take takes your privacy very seriously and will never disclose, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw consent at any time. We implement a variety of security measures to maintain the safety of your personal information at every stage of the application, query or request.
We do not share or disclosure any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. THL Direct Ltd uses Trusted Partners with your permission, and only under certain circumstances (for example, our free Loan Funder service). However, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
The lenders with whom we share your information may use it for their legitimate business interests to match applications, carry out fraud checks, carry out research such as analysis of market trends and customer demographics and to customise and develop the product/service which they offer to you or other individuals in the future. Most lenders might use this for up to 12 months.
We may give your information to:
You have the right to access any personal information that THL Direct Ltd processes about you and to request information about:
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.
You have the right to request access to the the data we hold about you. It may take us up to four weeks to provide you with this data and it will be provided initially free of charge. Subsequent requests for copies may be subject to an admin fee.
THL Direct Ltd strives to comply with all data processing legislation and only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however, you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint. Complaints should be lodged initially with us (email@example.com). You may also complaint to the Information Commissioner's Office: https://ico.org.uk/concerns/
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We use the principle of legitimate interest as the legal basis for the processing and storing of your data.
Authorised and regulated by the Financial Conduct Authority
Financial Conduct Authority authorisation number: 673015
THL Direct is a trading style of Total Home Loans Direct Ltd Registered in England: 6752234
Data Protection registration number: Z1607716
Contact number: 0330 223 0177
Contact number: 03302230177
Contact email: firstname.lastname@example.org
Registered address: 55 Cobham Road, Ferndown Industrial Estate, Wimborne, BH21 7RB.
Copyright © 2009-2018 Total Home Loans Direct Ltd. All rights Reserved