We collect information from you when you apply for a new loan, reloan, use our contact form or use our unsubscribe form.
When completing any form on this site, you may be asked to enter your: name, e-mail address, mailing address and phone number, amongst other information required to process your loan application or query. You may, however, visit our site anonymously.
Any of the information we collect from you may be used in one of the following ways:
Note: If at any time you would like to unsubscribe from receiving future marketing emails, we include detailed unsubscribe instructions at the bottom of each email. You can also visit our unsubscribe page and submit the email address you no longer want to receive marketing emails for. Be advised if you have an active account with us we will continue to use this email address to contact you regarding any changes or updates to this account.
We will monitor and/or record telephone calls from and to you in the interests of customer service and for training purposes.
We may use credit reference and fraud prevention agencies to help us make decisions. A short guide to what we do and how both we, credit reference and fraud prevention agencies will use your information is detailed in the section called: A condensed guide to the use of your personal information by THL Direct and at Credit Reference and Fraud Prevention Agencies.
If you try our free loan finder service, carefully selected third parties (such as other financial services companies) may use credit reference and fraud prevention agencies to help them make decisions.
We implement a variety of security measures to maintain the safety of your personal information at every stage of the application, query or request.
We may give your information to:
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Authorised and regulated by the Financial Conduct Authority
Financial Conduct Authority authorisation number: 673015
THL Direct is a trading style of Total Home Loans Direct Ltd Registered in England: 6752234
Data Protection registration number: Z1607716
Contact number: 0330 223 0177
Contact number: 03302230177
Contact email: firstname.lastname@example.org
Registered address: 55 Cobham Road, Ferndown Industrial Estate, Wimborne, BH21 7RB.
Copyright © 2009-2017 Total Home Loans Direct Ltd. All rights Reserved